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Términos y Condiciones

Condiciones Generales de Reserva

General Condition of Lease

Ville Casali is not responsible for any price change and for the generic descriptions of the properties, which are directly provided by every owner on the website  in the reserved area.

The vacationer makes the reservation directly with the Owner of the immovable property on the website

Upon confirmation of the reservation the vacationer pays a guarantee deposit of 50% of the rental price to the Owner. The remaining 70% will be paid at least 30 days before the beginning of the lease, and then a coupon for the lease will be sent to the vacationer. Concerning reservations made less than 30 days before the beginning of the lease, the vacationer will have to pay the entire amount immediately.

The minimum lease period is generally of seven nights, from Saturday to Saturday. In particular cases the Owner reserves the right to accept reservations for a minimum of two days in July and August, but only when the daily cost is specifically expressed. Lease prices are per lodging and per week and are divided according to the tourist periods specified on the web pages. In case of variations in the exchange rate, owners reserve the right to modify the prices on the web pages (valid only for countries not supporting EURO).

Lease is concluded in the name and on behalf of the Owner of the property, and the prices are those indicated on the website Ville Casali - Castiglione del Lago – PG. These prices have been established according to market conditions during the creation of

If not specified in the lodging description schedules for arrival/departure are the following: Arrival: Saturday from 16.00 to 20.00. Departure: Saturday from 8.00 to 10.00. Every change has to be reported to the Owner, and approved by him/her at least 1 day in advance. In case of unpredictable delay the Saturday of arrival, the vacationer will have to notify the Owner by phone. If the Owner or his/her representative are not traceable and the delay cannot be communicated or should the Owner refuse to accept the delay, the vacationer will have to bear the costs for a night in hotel. Should the Owner or his/her representative be compelled to make an unexpected move, then he/she may ask the vacationer for the reimbursement of his/her expenses.

On arrival the vacationer will have to show the coupon for the lease, a passport or ID card to the Owner or to his/her representative in order to register his or her presence as required by law.

Upon delivery of the keys, the vacationer will have to pay a security deposit fee as indicated on the web pages to the Owner or his/her representative. Such a deposit shall be paid in cash in euro currency. This deposit will be wholly returned on departure after a possible deduction due to damage caused in the lodging and possible inclusive additional expenses in the price of the lease. If the vacationer refuses to pay the deposit, the Owner or his/her representative shall be entitled to refuse to deliver the keys of the premises. If a vacationer decides to leave earlier, the Owner or his/her representative is authorized to send the deposit back by mail (less any possible damage expenses and/or additional expenses incurred) only after having checked the status of the leased premises. Ville Casali declines any responsibilities in case of controversy concerning the deposit, between vacationer and Owner.

Only when the vacationers will have been properly registered at the competent authorities will they be allowed to lodge in the property. The number of vacationers (adults and children) cannot be superior to the number of beds indicated in the description on the web pages, except for children up to the age of 2, provided that the vacationer brings a cot and the necessary bed linen. Possible exceptions are indicated on the web pages. If not previously arranged with the Owner, any change of person during the lease period is forbidden. When making the reservation the vacationer will have to inform the Owner about animals (type and size). Animals will be admitted in the structures as indicated by the respective symbols in the description. The vacationer has to look after his/her pets when taken to common spaces inside the property and to make sure the Owner is informed by any possible damage committed by the same.

Lodgings are delivered clean and in perfect order. The vacationer has to pay the amount to the Owner or his/her representative (in Euro currency) regarding the cleaning of lodging as indicated on the web pages (where the form requires it). The amount doesn't include the cleaning of the kitchen and garbage removal, which should be carried out by the vacationer. Failing these conditions the Owner or his/her representative is entitled to demand an extra expense in addition to the amount due. Due to the energetic supplies situation and the current laws in Italy, the use of heating (period of lighting, turning off, temperature) is regulated by laws which vary from region to region. Generally the heating system works from November to April. Heating, which is never included in the lease price, will therefore be available in this period.

If necessary the Owner, or his/her representative may have to enter the property to carry out certain operations of maintenance (garden, swimming pool, etc...) and to check the good functioning of the systems.

Cancellation of a booking, even if replaced by another one, foresees the payment of the following penalties:
- up to 80 days before arrival 15% of the total amount
- from 79 days up to 50 days before arrival 25% of the total amount
- from 49 days up to 30 days before arrival 50% of the total amount
- from 29 days up to 24 hours before arrival 90% of the total amount
- after 24 hours before arrival 100% of the total amount over possible other extras.

Each lodging has been visited and checked by Ville Casali. The descriptions in the web pages are correct and compiled in good faith; Ville Casali is not liable for possible changes brought by the Owner and unknown to the same, except when there is an impossibility of total or partial execution of the contract when the vacationer is not interested in having a partial execution of the same. In case of problems, the vacationer is forced to do the best he/she can, resolving and minimizing the dilemma so as to avoid prejudices that could arise. The vacationer must grant the necessary time to let the Owner resolve the possible problem, as vacationers who leave the premises before the date agreed, will lose every right to a possible reimbursement, unless he/she has a legal cancellation right. Should the vacationer raise objection at the end of the stay, he will lose any right to reimbursement. In the case of situations beyond the Owner’s control, in which he will be compelled to cancel the reservation of his premises, the Owner, in accordance with the vacationer, will then assign him/her a peer category lodging, providing that the Owner is able to offer such solution to the vacationer. If the substitutive lodging price is lower, the Owner will reimburse the difference to the vacationer. If an agreement between the two parts cannot be found, they will be authorized to cancel the contract. The Owner will refund the vacationer the lease price paid only and not any other kind of reimbursement.

Important advice for vacationers:
One must remember that the lodgings proposed by the Owners are not official tourist structures like hotels, residences, etc. but private houses. It is for this reason they do not posses a standard or international recognized category, but they mirror the architectonic style and furnishing of the local tradition and of the Owner’s personal taste. And this is the type of vacation Ville Casali wants to propose: one of discovery of the local culture and life style, if only for a few weeks, in the same environment as the person who lives there. In order to live this experience at its best, it is important that the vacationers accept and appreciate the possible differences which may arise between the lodgings proposed by the Owners and those where they usually live. On its behalf, Ville Casali has been careful to select such lodgings with criteria in which the European citizen and the citizen of the World may find great satisfaction. Nevertheless, there is the possibility that these differences may create some uneasiness, which- being connected to the characteristics of the architecture and local traditions - cannot be accepted as complaints. The holiday acknowledge that you have read the villa and are fully aware of the environment (stairs, railings, pool, etc ...) and assume the responsibility to provide at his own expense to the safety of the places in accordance with the their needs totally exempting the property from any liability regarding any accidents or injuries, and working at their own expense to restore the original state of places.

14. Juridical Competence
For whatever controversy regarding reservation or lease, the place of jurisdiction is the city of Arezzo. The Italian law is applicable. Reservation implicates the knowledge of the General Ville Casali Conditions and involves their acceptance without exception. Should any of the conditions of this contract be or become void or if a default occurs, the effectiveness of the remaining conditions cannot be summoned.

15. Privacy and Personal Data

Privacy and Personal Data Treatment Agreement .Informative agreement in accordance with article 10 of law 675/96We would like to inform You that the Italian Privacy Act 1996 has made various provisions for protecting people and respecting their personal data; and in compliance with that Act Ville Casali shall be handling Your data observing the principles of propriety, legality and transparency, and safeguards Your confidentiality and Your rights.In accordance to article 10 of this privacy law, we therefore give You the following information:Data will be treated for institutional finality, connected to or of use to the Service that Ville Casali offers on this website, and in particular:
1. to carry out a service or one or more agreed contractual operations, to extend the Service to possible further services which might be activated after registration;
2. to carry out orders of the Law;
3. for operational and managerial needs inside Ville Casali and Service related, with particular, but not exclusive, reference to auditing;
4. Besides the above mentioned, with the purpose of commercial information, the data handling will be aimed at sending our customers invitations to various events (informative or promotional). The data handling will be mainly carried out by automated and safe means, respecting privacy rules required by the Law. as well as, with Your agreement,

5. for commercial news related to new products and service offered by Ville Casali and/or firms with which Ville Casali has stipulated commercial agreements to verify the customer’s satisfaction on products and services. To guarantee its safety and privacy, data treatment will be effected through qualified tools and through an automated mode in order to memorize, manage and transmit the same data. Data will be retained in the Ville Casali’s head office, for the period prescribed by the law.- Data will not be communicated or broadcast to other parties except with Your express consent;- The conferment of Your personal data is not compulsory. However, should you fail to supply personal data, even partially, Ville Casali will not be able to provide the service in full;- Ville Casali is the the data-processor;- Data will be treated by employees and/or collaborators entrusted by Ville Casali, who develop their activities under the direct supervision and responsibility of the same. - In connection with the above mentioned personal data processing, You are entitled to exercise all rights provided by article 13 of law 675/1996. that we will fully reproduce for Your convenience:

Art. 13 – Subject’s data rights1. In relation to personal data handling the related subject has the following rights:

1.a. to ascertain, through free access, to the records described under Art. 31(i)(a), that data potentially concerning the subject is being handled;

1.b. to be informed of all matters indicated in Art. 7(iv) (a, b and h);

1.c. to obtain promptly, from the person holding or responsible for the data,

1.c.1. the confirmation of the existence or non-existence of personal data concerning the subject, even where not yet recorded, and the communication in an intelligible form of the data and of their origin, as well as of the reason and purpose underlying its handling; the request may be repeated after an interval
of not less than ninety days, save where there are justified grounds (for earlier renewal);

1.c.2. Cancellation, conversion to anonymous form, or embargo of any data handled illegally, including data not required to be kept for the purposes for which they were gathered or subsequently treated;

1.c.3. the updating or correction of, or, where the subject has an interest in it, the making of additions to the data;

1.c.4. a declaration that the operations described under (2) and (3), and their contents, have been brought to the notice of any person to whom the data have been communicated or broadcast, save where to do this proves impossible or would require the application of resources obviously out of proportion to the right to be safeguarded;

1.c.5. to object, having legitimate reason, to some or all of the handling of the personal data concerning the subject, even where relevant to the purpose for which such data was gathered;

1.c.6. to object to some or all of the handling of the personal data concerning the subject which is conducted for purposes of commercial information or the sending of advertising or direct sales material, or the conduct of market research or interactive commercial communication; and to be informed by the holder of the data, as soon as the data is communicated or broadcast, of their opportunity of exercising this right free of charge.

2. For each request under (1) (c) (i), the person concerned may, where the existence of data concerning that person is not confirmed, be required to pay a cost contribution of not more than the actual cost incurred, under arrangements and subject to limits set by the Regulations made under Art. 33 (iii).

3. The rights under (1) above in respect of personal data concerning deceased persons may be exercised by anyone who can show they have an interest therein.

4. The person concerned may exercise their rights under (1) above by proxy appointed in writing, which may be a physical person or an association.

Consent ex art. 11 law 675/96

I have read the informative note, I express my consent to the treatment and the communication of my personal data and the correlated treatments to the subjects that develop the suitable activities in the same informative. I am aware that in lack of my consent the registration cannot be performed.

In compliance to what required by the L. 675/96 on the protection of privacy and treatment of personal data, Ville Casali headquartered in Foiano della Chiana (AR), Via Conicchio,7 informs You that personal data will be treated in connection with its own activity finality and that is:

to) finality

a.1) lease contracts stipulation, by the reservation procedure through our website; execution and correct fulfilment of the relative contractual obligations; management and resolution of judicial controversies and/or jurisdictional ones;

a.2) to give information regarding our tourist programs; sending catalogues; surveys on the customer’s satisfaction relating to lodgings.

b) use

Collection of the personal data is necessary to perform contractual, administrative and fiscal obligations required by the Law.

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